Chapter 1 Preparation for Receiving a Tour Group

　　Unit 1 Knowledge Preparation知识准备

　　Unit 2 Operation Preparation业务准备

　　Unit 3 Material Preparation物质准备

　　Unit 4 Image&Psychology Preparation个人形象、心理准备

Chapter 2 Receiving a Tour Group

　　Unit 1 Pre-receiving Tour Service旅游团抵达前的服务

　　Unit 2 Spotting a Tour Group认找旅游团

　　Unit 3 On the Way to the Hotel Service转移途中服务

Chapter 3 Service at Hotel

　　Unit 1 Checking in办理住店手续

　　Unit 2 The First Dinner at the Hotel用好第一餐

　　Unit 3 Morning Call Service安排叫早服务

Chapter 4 Itinerary Discussion&Entertainment on the Way

　　Unit 1 Itinerary Discussion商定行程

　　Unit 2 Personal Performance&Entertainment Arrangement on the

　　Way个人才艺表演与途中娱乐安排

Chapter 5 Sightseeing

　　Unit 1 Picking up the Tourists at the Hotel＆City Tour

　　酒店集合游客出发及市容导游

　　Unit 2 Guiding in Scenic Areas(the Old Dragon Head)

　　景点导游(老龙头)

　　Unit 3 Guiding in Scenic Areas(the First Pass under Heaven)

　　景点导游(天下第一关)

Chapter 6 Dining in China

　　Unit 1 Business with the Restaurant餐饮服务

　　Unit 2 At the Restaurant饭店用餐

Chapter 7 How to Deal with Emergency

　　Unit 1 Operational Accident业务事故处理

　　Unit 2 Personal Accident个人事故

　　Unit 3 Security Accident安全事故

Chapter 8 Shopping

　　Unit 1 Arrange the Shopping Activities for the Tourists

　　为游客安排购物活动

　　Unit 2 Introduce the Local Specialties to the Tourists

　　向客人介绍当地的特产

　　unit 3 Help the Tourists Pick out the Goods帮助游客挑选商品

Chapter 9 Departure

　　Unit 1 Preparation for Seeing off送站准备

　　Unit 2 Checking out Service离店服务

　　Unit 3 Seeing ofr送行服务

Chapter 10 Dealing with the Left

附录

　　2010年河北省导游人员职业资格证考试英语加试试卷

　　2009年全国中级导游员等级考试试卷外语