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出版时间:2016年3月

出版社:中国商业出版社

以下为《酒店服务英语》的配套数字资源,这些资源在您购买图书后将免费附送给您:
  • 中国商业出版社
  • 7504451436
  • 70158
  • 2016年3月
  • 未分类
  • 未分类
  • H319.9
内容简介

  本书是根据部颁教学大纲和行业最新规范的要求,由多所商贸旅游职业院校老师精心编写而成的。


  潘桂君主编的《酒店服务英语(高级酒店服务与管理专业主干课系列教材)》内容主要由七大部分组成,针对酒店前厅服务与接待、客房服务与管理、餐厅服务与管理、酒吧服务日常用语、健身康乐服务日常用语、商务中心服务接待用语以及总部经营管理用语等。每个单元均附有复习思考题。该书内容丰富,图文并茂,系统完整,使英语与酒店服务专业课程有机结合。


  本书可作为中、高级职业院校酒店服务与管理专业师生的教学教材,也可供现代酒店员工培训选用。

目录

Part one Courtesy English


 Unit 1 Introduction


 Unit 2 Greetings


 Unit 3 Parting


 Unit 4 Requests (Thanks) and Responses


 Unit 5 Asking the way


Part two The Front Office


 Unit 1 Room Reservations


 Unit 2 Check In


 Unit 3 Information Desk


 Unit 4 Bell Service


 Unit 5 The Front Cashier


Part three Housekeeping Department


 Unit 1 Guiding Guests To Their Rooms


 Unit 2 Make-up Service


 Unit 3 Providing Service For Guests


 Unit 4 Wake-up Call Service


 Unit 5 Laundry Service


Part four Food and Beverage Service


 Unit 1 Restaurant Reservations


 Unit 2 Taking Orders


 Unit 3 Breakfast


 Unit 4 At a Chinese Restaurant


 Unit 5 Buffet and Room Service


Part five Tending At The Bar


  Unit 1 Serving Cocktails


  Unit 2 Ordering Wines


  Unit 3 Public Relations


  Unit 4 Training The Bar Waiters


Part six Dealing With The Complaints


  Unit 1 Complaining About The Restaurants


  Unit 2 Complaining About The Housekeeping


  Unit 3 Complaining About Other Services


Part seven Other Services


  Unit 1 Shopping Center


  Unit 2 Business Center


  Unit 3 Sports Activities


  Unit 4 Recreation


Appendices


 Ⅰ. Hotel Organization Chart


 Ⅱ. Useful Words & Expressions for Restaurant


 Ⅲ. Useful Words & Expressions for Bar Service


Reference