Chapter One The Job Interview求职面试
　Section 1 Self-introduction 自我介绍
　Part I A good Beginning
　Part II Personal Information
　Section 2 Career Planning 职业规划
　Section 3 Enquiry About a Position职位咨询
　Section 4 Salary & Welfare待遇福利
　Section 5 End of the Interview面试结束
　Practical Writing Resume 求职简历
Chapter Two Daily Routine日常办公
　Section 1 Telephone Communication办公电话
　Part I Answering the Phone 接听电话
　Part II Transferring a call or Leaving a message 转接电话或留言
　Section 2 Assigning Tasks 分配任务
　Section 3 File Keeping 文件整理
　Section 4 Sending and Receiving Faxes 收发传真
　Section 5 Typing and Copy打字与复印
　Practical Writing: Telephone Message电话记录
Chapter Three Learning about The Company了解公司
　Section 1 Brief Introduction 介绍公司
　Section 2 Company Structure 公司结构
　Section 3 Company Surroundings 办公环境
　Section 4 Office Rules 办公制度
　Practical Points: 公司职能部门及职位英文名称
Chapter Four Business Trip公务旅行
　Section 1 Arranging Travel 安排差旅
　Section 2 Reserved Booking 办理预定
　Part I Booking a Ticket 机票预订
　Part II Reserving a Room 食宿预订
　Section 3 Ready to Travel 准备旅行
　Part I Information and Help 问询与求助
　Part II Currency Exchange 兑换货币
　Section 4 For Travel Procedures 办理旅行手续
　Part I Boarding登机
　Part II Entry入境
　Part III Check in and check out 入住和结账
　Practical Writing: Name Cards 名片
Chapter Five Visitor Reception来访接待
　Section 1 The Invitation to Visit 邀请来访
　Part I Making a Appointment客户预约
　Part II Changing a Appointment 预约改动
　Section 2 Making a Schedule安排日程
　Section 3 Meeting Guests迎接客人
　Part I Business reception商务接待
　Part II Daily reception日常接待
　Section 4 Entertaining Clients 款待客人
　Part I Arriving at the Company参观生产车间
　Part II Inviting to Dinner 就餐
　Part III Sightseeing 观光
　Section 5 Farewell 送行
　Practical Writing Invitation Letter 邀请信
Chapter Six Business Meetings 商务会议
　Section 1 Meeting Preparations 准备会议
　Part I Making Arrangements 布置会议
　Part II Agenda 议事日程
　Section 2 Having a Meeting 开会
　Part I Getting a Meeting Started会议开始
　Part II Taking Minutes 会议纪要
　Part III Discussions 会议讨论
　Section 3 Summary and Adjournment 总结闭会
　Practical Writing: Conference Agenda 会议日程
Chapter Seven Products and Sale产品与销售
　Section 1 Introducing Your Products 产品介绍
　Section 2 Discussing Cooperation 谈论合作
　Section 3 Price Negotiations 价格谈判
　Section 4: Negotiating Payment Terms 协商付款方式
　Section 5 Talking about transportation 讨论运输
　Section 6 Signing the Contract 签订合同
　Practical Writing Letters of quotation 报价信
Chapter Eight Customer Service 客户服务
　Section 1 Visiting a Customer拜访客户
　Section 2 Establishing Cooperative Relationship与客户建立合作关系
　Section 3 Thanks 表达感谢
　Section 4 After-sale service 售后服务
　Section 5 Settling complaints 处理投诉
　Practical Writing Letters of Complaint 投诉信
　全国职场英语考试（一级）大纲
　全国职场英语考试（一级）样题