Module One Departing from China 中国出境

　Lesson l Inquiring at Airport Terminal 航站楼问讯

　　Dialogue 1 At check—in counter在值机柜台

　　Dialogue 2 At boarding gate 在登机门

　Lesson 2 Check．in 值机

　　Dialogue 1 Routine check．in 常规值机

　　Dialogue 2 Group check—in 团体值机

　　Dialogue 3 DIY check—in 自助值机

　Lesson 3 Handling Contingencies 处理意外事件

　　Dialogue 1 Luggage overweight 行李超重

　　Dialogue 2 Delayed flight 航班延误

　　Dialogue 3 Latecomer guest 迟到客人

Module Two En route by Air 飞行途中

　Lesson 1 Getting Aboard 登机

　　Dialogue 1 While the group taking seats 团队登机就座时

　　Dialogue 2 In—flight Wi—Fi service 机上无线上网服务

　　Dialogue 3 Using mobile device on board 机上使用移动设备

　Lesson 2 F&B Service on Board 机上餐饮服务

　　Dialogue 1 Mealtime service 正餐服务

　　Dialogue 2 During light refreshment提供便餐时

　Lesson 3 Miscellaneous in．flight Services 各类机上服务

　　Dialogue 1 Helping the guest in need 帮助有需要的客人

　　Dialogue 2 DFS on board 机上免税店

Module Three Entry to Destination Country 目的地国家入境

　Lesson 1 Immigration Formalities 入境手续

　　Dialogue 1 ADS visa is processed 旅游团签过关

　　Dialogue 2 Clearance for business delegation 商务团通关

　Lesson 2 Luggage Claiming 提取行李

　　Dialogue l At luggage claim 在行李提取处

　　Dialogue 2 Handling luggage contingency 处理行李意外

　Lesson 3 Customs Clearance 海关放行

　　Dialogue 1 Going through red channel 物品申报

　　Dialogue 2 Dutiable and confiscated goods课税和罚没

Module Four At Hotel 在酒店

　Lesson 1 Check．in 人住

　　Dialogue 1 Normal check—in 常规人住

　　Dialogue 2 Check—in problems 人住问题

　　Dialogue 3 Morning call&breakfast 叫早与早餐

　Lesson 2 In．house Services 店内服务

　　Dialogue 1 Extra bed or room 加床或加房

　　Dialogue 2 Laundry service 洗衣服务

　　Dialogue 3 F&B service 餐饮服务

　　Dialogue4 Wi—Fi service 无线上网服务

　Lesson 3 Checkout 退房

　　Dialogue 1 Before check—out 退房前

　　Dialogue 2 At check—out 退房时

Module Five Catering Service 餐饮服务

　Lesson 1 Group Meals at Restaurant 团队餐馆用餐

　　Dialogue 1 Confirming reservation with restaurant 与餐馆确认订餐

　　Dialogue 2 Mealtime help needed 用餐时需要帮助

　　Dialogue 3 When the group arrives late 团队用餐晚到

　Lesson 2 Helping Guests Dine on Free Days 自由活动日帮助客人

　　Dialogue 1 Ifguests want to dine out 如客人要外出用餐

　　Dialogue 2 If guests go for bar or pub 如客人要去酒吧

　Lesson 3 Booking Group Meal or Cancelling Reserved Meal 团队订餐或退餐

　　Dialogue 1 Booking group meal 订团队餐

　　Dialogue 2 Canceling reserved meal 退团队餐

Module Six Sightseeing 游览

　Lesson 1 Communicating with Coach Driver 与大巴司机沟通

　　Dialogue 1 On next day’S schedule 关于第二天行程

　　Dialogue 2 EU drivers．hour rule 欧盟驾驶时间规定

　Lesson 2 En Route to Tourist Attraction 赴景点途中

　　Dialogue 1 Getting stuck in traffic jam 交通堵塞

　　Dialogue 2 Purchasing admission tickets 购买门票

　　Dialogue 3 No berth at parking lot 停车场无车位

　Lesson 3 Handling Contingencies 处理意外事件

　　Dialogue 1 Ifa guest goes astray 如客人走散

　　Dialogue 2 If a guest gets passport lost 如客人遗失护照

Module Seven Shopping 购物

　Lesson 1 Shopping at Mall 商场购物

　　Dialogue 1 Department store shopping 百货商店购物

　　Dialogue 2 UnionPay card 银联卡

　Lesson 2 DFS&Tax Refllnd 免税店与购物退税

　　Dialogue 1 Purchasing at DFS 免税店购物

　　Dialogue 2 Inquiring about tax refund 了解购物退税

Module Eight Exit from Destination Country 目的地国家离境

　Lesson 1 Tax Refund Procedures 退税手续

　　Dialogue 1 Customs stamping 海关审核

　　Dialogue 2 Tax refunding 退税兑现

　Lesson 2 Online&了ransfer Check．in 网上与转机值机

　　Dialogue 1 Online check。in 网上值机

　　Dialogue 2 Transfer check．in 转机值机

Glossary 术语表

Appendix 附录

　1．A List of Countries’Emergency Police Call各国报警电话一览

　2．A Table of World Currencies世界各国货币

Bibliography 参考文献