酒店实用英语 / 高等院校经济管理类专业应用型系列教材
￥19.00定价
作者： 李飞、袁露等
出版时间：2017年1月
出版社：清华大学出版社
- 清华大学出版社
- 9787302435396
- 1-1
- 133809
- 16开
- 2017年1月
- 管理学
- 工商管理
- F719.2
- 英语
- 高职高专
内容简介
本书围绕酒店业服务流程和相关背景进行编写，内容包括酒店业概述、前台服务、客房服务、餐饮服务及酒店相关内容，每课由听力训练、场景模拟训练、背景知识、句型操练等内容构成，旨在提高本、专科学生酒店英语的听、说、读、写四个方面的实际运用能力，帮助学生打好坚实的酒店会话基础，拓宽知识面，增强其成功就业的信心，提高其轻松就业的能力。本书即可作为应用型本科、高等职业院校旅游管理、酒店管理、英语等专业学生的教材使用，亦可作为相关从业人员的自学用书。
目录
Chapter ⅠAn Overview of
Hospitality Industry001
LeadinAn Introduction to
Hospitality Industry001
Reading 1Classification of Hotels002
Reading 2Type of Hotel Rooms and Hotel
Facilities005Chapter ⅡFront Office Department008
LeadinAn Introduction to
Front Office Department008
Lesson 1Reception Desk 接待处009
Lesson 2Information Desk 问讯处017
Lesson 3Concierge Service 礼宾服务023
Lesson 4Business Centre 商务中心029Chapter
ⅢHousekeeping Department036
LeadinAn Introduction to
the Housekeeping Department036
Lesson 1Welcoming and Guiding the Guests 迎宾及带宾客至房间036
Lesson 2Cleaning the Room 打扫房间043
Lesson 3Laundry Service洗衣服务049
Lesson 4Personalized Housekeeping Service 个性化家政服务056Chapter
ⅣFood and Beverage Department064
LeadinAn Introduction to
Food & Beverage Department 064
Lesson 1Table Reservations 餐桌预订064
Lesson 2Hosting & Taking Orders 点单服务070
Lesson 3Serving Dishes 就餐服务076
Lesson 4Paying the Bill 结账081ⅣⅤChapter ⅤOther
Information about Hotel088
LeadinAn Introduction to
the Hotel Jobs 088
Reading 1The Main Rules for Handling
Complaints & Emergencies088
Reading 2Facilities in Hotel091Key to
Listening Comprehension096
Chapter ⅡThe Front Office
Department096
Chapter ⅢHousekeeping
Department101
Chapter ⅣFood and Beverage
Department106参考文献 Reference111
Hospitality Industry001
LeadinAn Introduction to
Hospitality Industry001
Reading 1Classification of Hotels002
Reading 2Type of Hotel Rooms and Hotel
Facilities005Chapter ⅡFront Office Department008
LeadinAn Introduction to
Front Office Department008
Lesson 1Reception Desk 接待处009
Lesson 2Information Desk 问讯处017
Lesson 3Concierge Service 礼宾服务023
Lesson 4Business Centre 商务中心029Chapter
ⅢHousekeeping Department036
LeadinAn Introduction to
the Housekeeping Department036
Lesson 1Welcoming and Guiding the Guests 迎宾及带宾客至房间036
Lesson 2Cleaning the Room 打扫房间043
Lesson 3Laundry Service洗衣服务049
Lesson 4Personalized Housekeeping Service 个性化家政服务056Chapter
ⅣFood and Beverage Department064
LeadinAn Introduction to
Food & Beverage Department 064
Lesson 1Table Reservations 餐桌预订064
Lesson 2Hosting & Taking Orders 点单服务070
Lesson 3Serving Dishes 就餐服务076
Lesson 4Paying the Bill 结账081ⅣⅤChapter ⅤOther
Information about Hotel088
LeadinAn Introduction to
the Hotel Jobs 088
Reading 1The Main Rules for Handling
Complaints & Emergencies088
Reading 2Facilities in Hotel091Key to
Listening Comprehension096
Chapter ⅡThe Front Office
Department096
Chapter ⅢHousekeeping
Department101
Chapter ⅣFood and Beverage
Department106参考文献 Reference111
