酒店管理英语 / 21世纪高职高专精品系列规划教材·旅游与酒店管理专业
作者： 何加红
出版时间：2012年2月
出版社：首都经济贸易大学出版社
- 首都经济贸易大学出版社
- 9787563820115
- 180866
- 0065155078-2
- 16开
- 2012年2月
- 管理学
- 工商管理
- H319.4
- 酒店管理
- 高职高专
何加红编著的《酒店管理英语(酒店管理专业21世纪高职高专精品系列规划教材)》是在对国内现行酒店管理英语教材以及涉外酒店服务现状研究的基础上，参考近几年来美国、英国等发达国家酒店管理专业教材和实务编写而成的，取材新颖，具有较强的系统性、实用性。本书可以作为高等职业学校旅游与酒店管理专业学生的专业基础课教材，也可用做国内各大酒店新员工的培训教材及酒店从业人员的自学教材。
Unit One A General Introduction to the Hotel Industry
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A A Brief Introduction to Hospitality Industry and Hospitality Management
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B The Development of the Hospitality Industry and Its Classification
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Two Front Office Service
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A The Front Office
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Checking-in and Checking-out
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Three Housekeeping Service
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A The Housekeeping Department
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B The Relations between Housekeeping Department and Front Office Department
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Four Food and Beverage Service
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A Food Service Management in a Hotel
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Taking Orders
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Five Fitness, Recreation Center and Business Center
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part 1I Text A Recreation Industry in the U.S.
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Facilities for Business
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Six Making Payment
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A Ways of Payment in the Hotel
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Revenue Management of the Hotel
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Seven Dealing with Complaints
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A Taking Complaints as Opportunities
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Dealing with Guests' Complaints
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Eight Security and Safety Management of the Hotel
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A The Importance of Security in a Hotel
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Security Problems in a Hotel
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Nine Taking Biodiversity Action in a Hotel
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A The Important Role of Biodiversity
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B The Eco Hotel
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Appendix
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