Item 1 Meeting Guests迎接客人

Model 1 Meeting Guests at the Airport接机服务

Model 2 On the Way to the Hotel至饭店途中

Model 3 A Welcome Speech欢迎词

Model 4 China—a Country with anAncient Civilization 古国话文明

ltem 2 HoteI Check—in饭店入住登记

Model 1 Hotel Room Reservation预定客房

Model 2 Checking in入住登记

Model 3 Itinerary Planning行程安排

Model 4 Process ofHotel Guest Registration基本入住登记程序

Item 3 Housekeeping Service客房服务

Model 1 Escorting the Guest into the Guest Room陪送客人进房

Model 2 Making Up the Room收拾房间

Model 3 About Room Service Order客房用餐服务

Model 4 Hotels Today今日酒店

Item 4 Food＆Beverage Service餐饮服务

Model 1 Reserving a Table预定餐桌

Model 2 Helping to Order Dishes帮助点菜

Model 3 The Payment付款

Model 4 The Chinese Food中国饮食

Item 5 City Sightseeing and Transportation都市观光和交通

Model 1 City Tours都市游

Model 2 Car Rental Service租车服务

Model 3 Xikou ofFenghua奉化溪口

Item 6 The Service of Travel Destinations旅游目的地服务

Model 1 Narrations on Tour沿途讲解

Model 2 At the Ticket Box在售票处

Model 3 Asking the Way 问路

Model 4 The Role ofa Tour Guide导游的职责

Item 7 Tour of Gardens园林游览

Model 1 ATriptotheYuYuanGarden游览豫园

Model 2 Touring the Summer Palace游览颐和园

Model 3 The Four Elements in a Traditional Garden园林四要素

Model 4 Suzhou Gardens苏州园林

Item 8 T0ur 0f Mountains 山、水之旅

Model 1 On Huangshan黄山之旅

Model 2 A Trip in Guilin游览桂林

Model 3 Huangguoshu Waterfalls黄果树瀑布

Model 4 West Lake西湖

Item 9 T0ur of Temples 中国庙宇

Model 1 Visiting the Jade Buddha Temple游览玉佛寺

Model 2 Daoism道教

Model 3 Visiting the Confucius Temple孔子庙

Model 4 Visiting the Wudang Mountain游览武当山

Item 1 O Tours of Historical Sites名胜古迹之旅

Model 1 A Tour ofthe Forbidden City游览紫禁城

Model 2 The Tour ofthe Great WaU长城之旅

Model 3 The Tianyi Pavilion Library天一阁藏书楼

Item 1 1 T0ur of Chinese Characteristic Culture 中国特色文化之旅

Model 1 Taijiquan太极拳

Model 2 Spring Festival春节

Model 3 Beijing Opera京居0

Model 4 China--Home ofTea茶乡中国

Item 1 2 Shopping旅游购物

Model 1 Chinese Calligraphy中国书法

Model 2 Antiques and Ancient Furniture古玩家具

Model 3 At the Souvenir Shop在纪念品商店

Model 4 Jade Culture玉器文化

Item 1 3 Handling Problems＆Emergencies处理问题与紧急情况

Model l A Lost Passport遗失护照

Model 2 Calling the First Aid Center打电话到急救中心

Model 3 First Aid Techniques急救技术

Item 1 4 Handling Customer Complaints顾客投诉处理服务

Model 1 A Delayed Flight航班延误

Model 2 Complaining about the food食品投诉

Model 3 A Tour Guide or a Shopping Guide 导游还是导购

Model 4 A Complaint Lener on Holiday Booking旅游度假投诉信

Item 1 5 Checking Out结账退房服务

Model 1 Paying the Hotel Bill in Cash现金付账

Model 2 Paying with Credit Card信用卡付账

Model 3 Paying with a Traveler’S Check支票付账

Model 4 Checkout Service Procedures退房结账程序

Item 1 6 Farewell，China再见，中国

Model 1 See You Again Soon再见

Model 2 Seeing Guests offat the Airport 机场送客

Model 3 A Farewell Speech欢送词

Appendix 1 Scenic Spots and Historical Sites in China 中国各地名胜古迹

Appendix 2 Famous Chinese Historical and Cultural Cities 中国历史文化名城

Appendix 3 The National Key Attractions and Scenic Spots国家重点风景名胜区

Appendix 4 A Brief Chinese Chronology中国历史年代简表

Appendix 5 The Ten Different Cooking Styles in China中国十大菜系

References参考书目