物业管理英语（第二版） / 全国中等职业技术学校公共课教材
作者： 吴丽棠
出版时间：2011年10月
出版社：中国劳动社会保障出版社
- 中国劳动社会保障出版社
- 9787504592989
- 2-1
- 111278
- 0061154978-3
- 平装
- 2011年10月
- 管理学
- 工商管理
- H319.4
- 公共课
- 中职
《物业管理英语(附光盘第2版)》模拟了入住办理过程，解决了房屋、电梯、水、电等相关维修问题，再现了日常接待、纠纷处理、档案管理、通知颁布等顾客服务场景，展示了保洁、防火、防盗、停车及美化环境等日常服务，介绍了业主委员会、社区文化、多元化的物业管理类型等内容。本教材由吴丽棠主编。
Unit 1
PrOperty Knowledge introduction
Lesson I Property Management
Lesson 2 Flat Renting
Lesson 3 Leasing Contract
Project Renting a House
Unit 2
Preparing to Stay
Lesson I Housing Acceptance
Lesson 2 Decoration
Lesson 3 Moving in
Lesson 4 Charges
Project Talking about Preparing to Stay
Unit 3
Maintenance Problems
Lesson i Housing Problems
Lesson 2 Water Supply Problems
Lesson 3 Power Supply Problems
Lesson 4 Elevator Problems
Project Dealing with the Problems
Unit 4
Customer Services
Lesson i Daily Customer Service
Lesson 2 Issuing the Notice
Lesson 3 Dealing with the Complaints
Lesson 4 File Management
Project Dealing with the Complaints
Unit 5
Services in Public Areas
Lesson 1 Cleaning Service
Lesson 2 Beautifying Environment
Lesson 3 Parking
Lesson 4 Security Management
Project Daily Services
Unit 6
The Development of Property
Lesson 1 Owners' Committee
Lesson 2 Community CulturalActivities
Lesson 3 Other Property Management
Project Holding an Activity
Appendix 1 Vocabulary
Appendix 2 Translation
