前言Part 1Business Letters英语函电1Chapter 1The Introduction of Business Letters函电介绍11.1Introduction介绍11.2The Principles of Business Writing函电写作原则11.3The Structure of Business Writing函电写作结构21.4Fax and Email传真和电子邮件9Chapter 2Establishment of Business Relations建立业务关系122.1Request for the Establishment of Business Relations请求建立业务关系122.2A Letter of Reference and Reply查询信回复信222.3A Sales Letter销售信34Chapter 3Enquires and Offers询盘与报盘423.1A General Enquiry一般询盘433.2A Specific Enquiry具体询盘533.3A Nonfirm Offer虚盘593.4A Firm Offer实盘67Chapter 4Counteroffers还盘764.1Requests for Lower Price要求降价的还盘774.2Declining Price Reduction拒绝降价的还盘864.3Concession on Price做出降价让步的还盘96Chapter 5Business Contracts and Orders商务合同与订单1055.1Placing an Order下订单1075.2Sending a Sales Confirmation寄送销售合同1175.3Making a Repeat Order续订业务1285.4Failure to Supply不能供货137Chapter 6Payment Terms付款方式1476.1Asking for Easier Terms要求宽松的付款方式1496.2Requesting for Payment by D/A要求承兑交单的方式付款1576.3Requesting for Payment by D/P要求付款交单的方式付款166Chapter 7Letter of Credit信用证1757.1Urging the Establishment of L/C催开信用证1767.2Applying for L/C申请开立信用证1867.3Advising the Establishment of L/C通知开立信用证1957.4Amending L/C修改信用证2037.5Asking for Extension of L/C要求展证211Chapter 8Shipment and Insurance装运与保险2198.1Packing Requirement包装要求2208.2Urging Shipment催装2298.3Proposing Part Shipment and Transshipment建议分批装运和转运2358.4Shipping Advice装船通知2438.5Insurance保险251Chapter 9Complaints and Claims申诉与索赔2619.1Complaints for Inferior Quality因质量低劣提出索赔2629.2Claims for Poor Packing因包装不当提出索赔2729.3Claims for Short Delivery因数量短缺提出索赔2799.4Claims Accepted理赔2889.5Claims Rejected拒赔295Chapter 10Agency代理30110.1Asking for a Sole Agency要求独家代理30210.2A Favorable and Unfavorable Reply同意与拒绝代理308Part 2Business Documents单证314Chapter 1Contract合同315Chapter 2The Application of L/C开证申请书323Chapter 3L/C信用证326Chapter 4Certificate of Origin原产地证329Chapter 5Packing List箱单330Chapter 6Invoice发票331Chapter 7Insurance Policy保险单332参考文献334