Part I General Knowledge

  1 What Is Business English?

    1.1 Definition of Business English

    1.2 Business English and BEC

    1.3 Importance of Business English

  2 International Trade

    2.1 What Is International Trade?

    2.2 International Trade and International Business

  3 E-Commerce

    3.1 Definition

    3.2 E-Commerce and E-Business

    3.3 Classifications

    3.4 E-Commerce Application

Part II Establishing Business Relations

  4 Business E-mail Writing

    4.1 Introduction

    4.2 Constituent Parts

    4.3 Business E-mail Styles

    4.4 Writing Principles

  5 Means to Establish Business Relations

    5.1 Introduction

    5.2 B2B Websites

    5.3 Trade Fairs

    5.4 China's Embassy

    5.5 Business Connections

    5.6 Advertisements in Media

Part III Process of International Trade

  6 Inquiry

    6.1 Introduction

    6.2 Specimen Inquiries

    6.3 Strategies for Reply

    6.4 Phishing Inquiries

    6.5 How to Identify Phishing Inquiries

  7 Offer

    7.1 Introduction

    7.2 Price Terms

    7.3 Price-list and Catalog

    7.4 Samples

    7.5 FCO and Firm Offer

    7.6 Strategies for Offer

  8 Counter-Offer

    8.1 Introduction

    8.2 What Is a Counter-Offer?

    8.3 How to Handle a Counter-Offer

  9 Order Confirmation

    9.1 Introduction

    9.2 Proforma Invoice

    9.3 Purchase Order

  10 Business Contract

    10.1 Introduction

    10.2 Contract Set-up

    10.3 Contract Language

    10.4 Sign and Counter-Sign

    10.5 Specimen Contracts

  11 Payment

    11.1 Introduction

    11.2 Payment Terms

    11.3 Means of Payment

    11.4 Performance Bond

  12 Commodity Inspection

    12.1 Introduction

    12.2 The Role of Inspection

    12.3 Inspection Agency

    12.4 Time and Place for Inspection

    12.5 Inspection Certificates

  13 Shipping

    13.1 Introduction

    13.2 International Express

    13.3 Air Shipping

    13.4 Ocean Shipping

    13.5 Railway Shipping

    13.6 Land Shipping

    13.7 Freight Charge

    13.8 Shipping Marks

  14 Insurance

    14.1 Introduction

    14.2 Insurance Charge Calculation

    14.3 Insurance Coverage

  15 Claim

    15.1 Introduction

    15.2 What Is a Claim?

    15.3 Structure of a Claim

    15.4 Principles of Lodging a Claim

Part IV Practical Business Writings

  16 Business Memo

    16.1 Introduction

    16.2 What Is a Memo?

    16.3 Structure of a Bussiness Memo

  17 Business Notice

    17.1 Introduction

    17.2 How to Write a Notice

  18 Business Report

Appendices

  Appendix 1 Customary Expressions for Job Titles

  Appendix 2 Words and Expressions Used for Packing

  Appendix 3 Uniform Customs & Practice for Documentary Credits

  Appendix 4 Abbreviations in Business English

Bibliography