Chapter 1  Language Style and Tone of Business Writing

  1.1  Introduction

  1.2  Language Style and Tone of Business Writing

Chapter 2  Basic Business Letter Format

  2.1  Definition and Purpose of a Business Letter

  2.2  Common Types of Business Letters

  2.3  The Basic Format of a Business Letter

  2.4  Letter Styles

  2.5  Punctuation Styles

  2.6  Guidelines for Writing English Business Letters

  2.7  Styles of Envelope Addresses

  2.8  Useful Expressions

  Exercises: Basic Business Letter Format

Chapter 3  Notes

  3.1  Introduction

  3.2  Parts of a Note

  3.3  Guidelines for Planning and Organizing Notes

  3.4  Guidelines for Writing Notes

  3.5  Sample Notes

  3.6  Useful Expressions

  Exercises: Writing Notes

Chapter 4  Faxes

  4.1  Introduction

  4.2  Parts of a Fax

  4.3  Guidelines for Planning and Organizing Faxes

  4.4  Guidelines for Writing Faxes

  4.5  Sample Faxes

  4.6  Useful Expressions

  Exercises: Writing Faxes

Chapter 5  Email

  5.1  Introduction

  5.2  Parts of an Email

  5.3  Guidelines for Planning and Organizing Emails

  5.4  Guidelines for Writing Emails

  5.5  Sample Emails

  5.6  Useful Expressions

  Exercises: Writing Emails

Chapter 6  Memo

  6.1  Introduction

  6.2  Parts of a Memo

  6.3  Guidelines for Planning and Organizing Memos

  6.4  Guidelines for Writing Memos

  6.5  Sample Memos

  6.6  Useful Expressions

  Exercises: Writing Memos

Chapter 7  Minutes

  7.1  Introduction

  7.2  Parts of a Minute

  7.3  Guidelines for Planning and Organizing Minutes

  7.4  Guidelines for Writing Minutes

  7.5  Sample Minutes

  7.6  Useful Expressions

  Exercises: Writing Minutes

Chapter 8  Invitation Cards and Letters

  8.1  Introduction

  8.2  Parts of an Invitation Cards and Letter

  8.3  Guidelines for Planning and Organizing Invitations

  8.4  Guidelines for Writing Invitations

  8.5  Sample Invitations

  8.6  Useful Expressions

  Exercises: Writing Invitation Cards and Letters

Chapter 9  Letters of Apology

  9.1  Introduction

  9.2  Parts of an Apology Letter

  9.3  Guidelines for Planning and Organizing Apology Letters

  9.4  Guidelines for Writing Apology Letters

  9.5  Sample Apology Letters

  9.6  Useful Expressions

  Exercises: Writing Apology Letters

Chapter 10  Letters of Complaint

  10.1  Introduction

  10.2  Parts of a Complaint Letter

  10.3  Guidelines for Planning and Organizing Complaint Letters

  10.4  Guidelines for Writing Complaint Letters

  10.5  Sample Complaint Letters

  10.6  Useful Expressions

  Exercises: Writing Complaint Letters

Chapter 11  Letters of Adjustment

  11.1  Introduction

  11.2  Parts of an Adjustment Letter

  11.3  Guidelines for Planning and Organizing Adjustment Letters

  11.4  Guidelines for Writing Adjustment Letters

  11.5  Sample Adjustment Letters

  11.6  Useful Expressions

  Exercises: Writing Adjustment Letters

Chapter 12  Letters of Application

  12.1  Introduction

  12.2  Parts of an Application Letter

  12.3  Guidelines for Planning and Organizing Application Letters

  12.4  Guidelines for Writing Application Letters

  12.5  Sample Application Letters

  12.6  Useful Expressions

  Exercises: Writing Application Letters

Chapter 13  Letters of Inquiry

  13.1  Introduction

  13.2  Parts of an Inquiry Letter

  13.3  Guidelines for Planning and Organizing Inquiry Letters

  13.4  Guidelines for Writing Inquiry Letters

  13.5  Sample Inquiry Letters

  13.6  Useful Expressions

  Exercises: Writing Inquiry Letters

Chapter 14  Order Letters

  14.1  Introduction

  14.2  Parts of an Order Letter

  14.3  Guidelines for Planning and Organizing Order Letters

  14.4  Guidelines for Writing Order Letters

  14.5  Sample Orders

  14.6  Useful Expressions

  Exercises: Writing Order Letters

Chapter 15  Business Reports

  15.1  Introduction

  15.2  Parts of a Business Report

  15.3  Guidelines for Planning and Organizing Business Reports

  15.4  Guidelines for W