PartⅠ Spoken English for Secretary 
Chapter One Reception 
Section1 At the Office 
Section2 At the Exhibitions&Conventions 
Section3 At the Airport 
Chapter Two Making&Answering Telephone Calls 
Section1 Putting through Telephone Calls 
Section2 Leaving a Message over the Phone 
Section3 Making the Wrong Telephone Calls 
Chapter Three Business Communication on the Phone 
Section1 Making Appointments 
Section2 Making Reservations 
Section3 Seeking Information 
Chapter Four Conference Arrangement 
Section1 Before the Conference 
Section2 During the Conference 
Section3 Post-Conference 
Chapter Five Management of Business 
Section1 Something Urgent 
Section2 Letters Processing 
Section3 Complaint Settlement 
PartⅡ Document Writing 
Chapter One Work Documents 
Section1 Announcement 
Section2 Meeting Arrangement 
Section3 Meeting Minutes 
Section4 MEMOs 
Section5 Business Trip Arrangement 
Chapter Two Ceremonial Documents 
Section1 Letters of Thanks 
Section2 Letters of Congratulations 
Section3 Letters of Apologies 
Section4 Letters of Sympathy 
Chapter Three Social Documents（Ⅰ） 
Section1 Letters of Inquiry 
Section2 Letters of Appointment 
Section3 Letters of Invitation 
Section4 Proposals 
Section5 Letters of Complaint 
Chapter Four Social Documents（Ⅱ） 
Section1 Letters of Introduction 
Section2 Letters of Recommendation 
Section3 Letters of Request 
Section4 Job Application Letters 
Section5 Letters of Resignation 
Chapter Five Human Resources Documents 
Section1 Enrollment 
Section2 Offer 
Section3 Termination of Employment 
Section4 Internal Transfer 
Chapter Six Business Documents 
Section1 Establishing Business Relations 
Section2 Inquiries，Offers&Counter-offers 
Section3 Orders&Contracts 
Section4 Terms of Payment 
Section5 Insurance&Shipment 
PartⅢ Writing for Certificate Tests 
Chapter One Business English Certificate 
Section1 BEC Preliminary 
Section2 BEC Vantage 
Chapter Two China Business English Certificate 
Section1 CBEC1 
Section2 CBEC2 
Chapter Three China Business English Training 
Section1 CBET3 
Section2 CBET2 
Bibliography