Part Ⅰ  Listening & Speaking for Secretary

  Chapter One  Reception

      Section 1  At the Office

      Section 2  At the Airport

      Section 3  Having Business Dinner

  Chapter Two  Business Communication on the Phone

      Section 1  Making Appointments

      Section 2  Making Reservations

      Section 3  Seeking Information

  Chapter Three  Office Automation

      Section 1  Office Facilities Management

      Section 2  Office Software Application

      Section 3  Web-office

  Chapter Four  Management of Business

      Section 1  Something Urgent

      Section 2  Letters Processing

      Section 3  Business Travel Arrangement

  Chapter Five  Conference Arrangement

      Section 1  Before the Conference

      Section 2  During the Conference

      Section 3  Post-conference

  Chapter Six  International Business Negotiation

      Section 1  Preparing Stage

      Section 2  Materially Negotiable Stage

      Section 3  Agreement Concluding & Executing Stage

Part 11  Reading for Secretary

  Chapter One  Be a Qualified Secretary

      Section 1  Cultural Awareness

      Section 2  How to Be a Qualified Secretary

      Section 3  What Should a Secretary Do in the Office

  Chapter Two  Reception

      Section 1  Cultural Awareness

      Section 2  What Makes a Secretary a Good Receptionist

      Section 3  Business Dinner Etiquette

  Chapter Three  Secretarial English for Telephone Use

      Section 1  Cultural Awareness

      Section 2  Phone Call Etiquette

      Section 3  Telephone Communication Skills

  Chapter Four  Office Automation

      Section 1  Cultural Awareness

      Section 2  Knowing Office Automation

      Section 3  Suggestions on Electronic Filing

  Chapter Five  Conference Arrangement

      Section 1  Cultural Awareness

      Section 2  Meeting Arrangement

      Section 3  Cross-cultural Negotiation Meeting

  Chapter Six  International Business Negotiation

      Section 1  Cultural Awareness

      Section 2  Overview of International Business Negotiation

      Section 3  What Should a Secretary Do for Business Negotiation

Part Ⅲ  Writing for Secretary

  Chapter One  Office Documents

      Section 1  Announcement

      Section 2  Memos

      Section 3  Meeting Minutes

  Chapter Two  Ceremonial Documents

      Section 1  Letters of Thanks

      Section 2  Letters of Apologies

      Section 3  Letters of Congratulations

  Chapter Three  Social Documents (Ⅰ)

      Section 1  Letters of Inquiry

      Section 2  Letters of Request

      Section 3  Letters of Complaint

  Chapter Four  Social Documents (Ⅱ)

      Section 1  Letters of Recommendation

      Section 2  Letters of Invitation

      Section 3  Letters of Job Application

  Chapter Five  Human Resources Documents

      Section 1  Enrollment

      Section 2  Internal Transfer

      Section 3  Termination of Employment

  Chapter Six  Business Documents

      Section 1  Establishing Business Relations

      Section 2  Inquiries, Offers & Counter-offers

      Section 3  Orders & Contracts

Appendix

  Appendix Ⅰ  国家秘书职业资格英语考试简介

  Appendix Ⅱ  涉外秘书英语考试模拟试题及参考答案

参考文献