- 高等教育出版社
- 9787040465402
- 1版
- 163395
- 0041178034-9
- 异16开
- 183
- 管理学
- 工商管理
- F59
- 旅游
- 五年制高职、高职高专
本书内容承接第一册，同时为后续课程打基础，选材难度介于“高等学校英语应用能力考试”B级和A级水平之间。阅读部分的选材多以出入境旅游行业工作岗位为主，注重相关旅游知识的拓展及英语语言能力的发展。写作部分则根据主题，从相关词句入手，再进入段落和篇章，突出岗位核心技能应用。涉外旅游安全常识取材广泛，境内外情景兼顾，包括景区游览设施安全、海外旅行安全、旅游交通安全、意识形态安全和酒店各类安全等。
本书的选材注重职业性、时效性、多样性、趣味性及实训设计的针对性和实用性，以期有效扩充与提高学习者在旅游相关岗位所需的英语知识与技能，同时也为后续的听、说、读、写和口笔译等能力培训奠定扎实的基础。
Chapter One Tour Guide Services
Unit 1 Domestic Local Travel Guides
Section I Introduction：Domestic Local Travel Guides
Section II Intensive Reading：Etiqffettd of Welcoming and Seeing off TouriS
Section III Extensive Reading：The American Express and China's Tourism
Section IV Writing：Reservotion Confirmation Letters
Section V Career Salon：Baggage Issues
Section VI Useful Words&Expressions
Unit 2 Inbound National Guides
Section I Introduction：Inbound Naiional Guides
Section II Intensive Reading：The Increasing Tourism of China
Section III Extensive Reading: How to Hdndle Clients’Complaints
Section IV Writing：Notice
Section V Career Salon：A Safe Trip Abrbad
Section VI Useful Words&Expressions
Chapter Two Travel Agency Services
Unit 3 Inbound and Outbound Tour Operators
Section I Introduction：Inbound and 0UtbOund Tour Operators
Section II Intensive Reading：Tour Operators
Section III Extensive Reading：More Descriptions of Tour Operators
Section IV Writing：Itinerary
Section V Career Salon：Safety on Public Transportation
Section VI Useful Words&Ekpressions
Unit 4 Inbound and 0utbound Tour Groups
Section I Introduction：Tour Sale Operators
Section II Intensive Reading：Instructions to Organizing a Tour Group
Section III Extensive Reading：More rips|or Organizing Tour Groups
Section JV Writing：Thank-you Le~ers
Section V Career Salon：Passport Issues
Section VI Useful Words&Expressions
Unit 5 Customer Service
Section I Introduction：Customer Se,~ce Agents
Section II Intensive Reading：How to Handle Customer Complaints Effectively
Section III Extensive Reading：SixRuleslto Squash o Gustomefs Complaint
Section IV Writing：Complaint Reply Letters
Section V Career Salon：Law Issues
Section VI Useful Words＆Expressions
Chapter Three Hotei Services
Unit 6 Hotel Housekeeping
Section I Introduction：Hotel Houseke#pers
Section II Intensive Reading：Duties and Responsibilities of Hotel
Housekeepers
Section III Extensive Reading：Problem with Hotel Housekeeping
SecHon IV Writing：LaundryFormg
Section V Career Salon：Hotel Security Basics
Section Vl Useful Words＆Expressions
Unit 7 Food and Beverage
Section I Introduction：Food and：Beverage Department
Section II Intensive Reading：Etiquette of Western Dining and Western table ware
Section III Extensive Reading The；Story of Tips
Section IV Writing：Farewell Speech
Section V Career Salon：T／ps on Fbod Safety
Section VI Useful Words&Expressions
Unit 8 Hotel Recreation
Section I Introduction：Hotel Recreatidn Department
Section II Intensive Reading：Features to Lookfor in"Businesg Hotels
Section III Extensive Reading：Future Singapore Hotels
Section IV Writing：Telephone Messages
Section V Career Salon：Dealing withEmergency
Section VI Useful Words&Expressions
Useful Words&Expressions
