UNIT 1 Making and Answering Telephone

接打电话

  1.1 Answering an Acquaintance's Phone

  接听熟人电话

  1.2 Answering a Stranger's Phone

  接听陌生人电话

  1.3 Call Transferring

  转接电话

  1.4 Answering the Phone for Your Boss

  上司不在或为上司挡驾的电话

  1.5 Leaving and Taking Messages

  电话留言和记录

  1.6 When the Telephone Line is Busy

  电话占线

  1.7 Handling Calls of Wrong Numbers

  接到拨错的电话和拨错电话后

  1.8 International Telephone

  国际电话

  1.9 Making and Answering Telephone Calls by a Secretary

  秘书如何接打电话

UNIT 2 Reception

接待

  2.1 Making Appointments

  安排约见

  2.2 Changing an Appointment

  改变约见

  2.3 Receiving Visitors with an Appointment

  接待有约而来者

  2.4 Receiving Visitors without an Appointment

  接待无约而来者

  2.5 HOW to Make Visitors Wait

  请来客等候

  2.6 Declining Visitors for Your Boss

  挡驾

  2.7 Reception Timetable

  接待表

  2.8 HOW to Receive Visitors

  如何接待来客

  2.9 How to Make Appointments

  如何安排约见

UNIT 3 Arranging Schedules and Business Trips for Your Boss

上司工作日程和商务旅行安排

  3.1 Arranging Schedules

  工作日程安排

  3.2 Arranging Business Trips

  商务旅行安排

  3.3 Booking Airplane Tickets

  预订机票

  3.4 Enquiring about Railway Tickets

  询问火车票

  3.5 Booking Hotel Rooms

  预订宾馆房间

  3.6 On the Journey

  旅途中

  3.7 Appreciation Letters

  感谢函

UNIT 4 Arranging Meetings

安排会议

  4.1 Meeting Announcements

  会议通知

  4.2 Meeting Schedules

  会议日程表

  4.3 Useful English Words in Conference

  会议服务中常用英语

  4.4 Meeting Minutes

  会议记录

  4.5 How to Prepare an Agenda

  如何制定议程

UNIT 5 Mails，Telexes and Faxes

处理邮件和电传、传真

  5.1 Registration of Incoming Mails

  收到邮件登记

  5.2 Registration of Expected Mails

  将要收到邮件登记

  5.3 Preparing Mail Digest

  邮件摘要

  5.4 Forwarding of Mails

  邮件转送

  5.5 Mail Routing Slip

  邮件传阅

  5.6 Telexes

  电传

  5.7 Faxes

  传真

  5.8 How to Deal with Incoming Mails

  如何处理收到的邮件

UNIT 6 How to Write English Letters

英文信函的写法

  6.1 An Example

  普通英文信函举例

  6.2 The Structure of an English Letter

  普通英文信函的结构

  6.3 Business Letters

  英文商务信函

  6.4 Format of English Letters

  英文信函的格式

  6.5 The Envelope

  英文信封的写法

UNIT 7 Letters in Socialization

常用社交类英文信

  7.1 Invitations and Replies

  邀请与答复

  7.2 Appreciation Letters

  感谢信

  7.3 Congratulation Letters

  贺信

  7.4 Condolence Letters

  慰问信

UNIT 8 Business Letters(I)

商务信函(一)

  8.1 Enquiry and Offer

  询价和报价信

  8.2 Order

  订购信

  8.3 Shipment

  装运

  8.4 Payment

  付款信函

UNIT 9 Business Letters(Ⅱ)

商务信函(二)

  9.1 Trade Contract

  贸易合同

  9.2 Claims

  索赔

  9.3 Settlement of Claims

  理赔

UNIT 10 Application for an Secretarial Job

如何应聘涉外秘书职位

  10.1 Writing Application Letters

  写应聘信

  10.2 Writing a Resume

  写简历

  10.3 Job Interview Skills

  求职面试技巧

  10.4 Interview Dialogues

  面试对话

  10.5 Testing One's Skills

  技能测试

  10.6 After the Interview

  面试后

  10.7 HOW to Prepare for an Interview

  如何为面试作准备

参考文献

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