第2版前言

第1版前言

Unit 1 Making New Contact

  1.1 At Customs

  1.2 Meeting Foreign Guests at the Airport

  1.3 On the Way to the Hotel

Unit 2 At the Hotel

  2.1 Checking In

  2.2 In the Room

  2.3 Looking Around the Hotel

Unit 3 Dining at a Restaurant

  3.1 Inviting the Guest

  3.2 Welcome Speech

  3.3 At the Table

Unit 4 Sightseeing

  4.1 Talking about Weather

  4.2 Visiting a Factory

  4.3 Company Introduction

Unit 5 Making Phone Calls

  5.1 Trying to Make Contact

  5.2 Making First Contact

  5.3 Polite Questions

Unit 6Introduction of Products

  6.1 General Introduction

  6.2 A Visit to a Sample Room

  6.3 Talks on Specifications

Unit 7 Enquiries and Offers

  7.1 Business Enquiry

  7.2 Offer and Counter offer

Unit 8 On Price

  8.1 A New Offer

  8.2 Bargaining

  8.3 Making Comparison

Unit 9 Payment Terms

  9.1 Pay by Letter of Credit at Sight

  9.2 Propose to Pay by the Letter of Credit

  9.3 Asking for Easier Payment Terms

Unit 10 A Letter of Credit

  10.1 The Establishment of a Letter of Credit

  10.2 Amendment of the L/C

  10.3 Extension of the L/C

Unit 11 Packing and Marking

  11.1 Export Packing

  11.2 Labels

  11.3 Container Service

Unit 12 Shipment and Delivery

  12.1 On Shipment

  12.2 The Date of Delivery

  12.3 Late Delivery

  12.4 Nondelivery

Unit 13 Insurance

  13.1 Insurance Coverage

  13.2 A Talk on Insurance

Unit 14Claims and Settlement

  14.1 A Claim Case on Quality Deterioration

  14.2 Settling a Claim

Unit 15 Agency

  15.1 Trying to Get Agency Right

  15.2 Renewing Agency Agreement

  15.3 Refusing Request for Agency

Unit 16 Making a Bargain

  16.1 Conclusion of Business

  16.2 Signing a Contract

Unit 17 Parting

  17.1 Seeing Off at the Airport

  17.2 Saying Goodbye on Telephone

附录

  附录A Common Business English Terms

  附录B Common Business English Abbreviations

参考文献