民航服务英语 / 21世纪职业教育行业英语系列
作者： 李桂兰
出版时间：2015年8月
出版社：复旦大学出版社
- 复旦大学出版社
- 9787309113273
- 1-1
- 84947
- 0051161149-3
- 平装
- 16开
- 2015年8月
- 工学
- 交通运输工程
- F560.9
- 行业英语类
- 本专科
Chapter 1 Call Center
Unit 1 Flight Schedule
Unit 2 Telephone Reservation
Unit 3 Change of Reservation
Chapter 2 Ticketing and Change of Ticket
Unit 1 Ticketing and Fares
Unit 2 Change of Ticket
Unit 3 Refund
Chapter 3 Check-in and Flight Irregularities
Unit 1 Check-in at the Airport
Unit 2 Check-in for Special Passengers
Unit 3 Flight Irregularities
Chapter 4 Baggage Check-in
Unit 1 Baggage Allowance
Unit 2 Declared Value
Unit 3 Carriage of Pets
Chapter 5 Security Check
Unit 1 Go Through the Security Gate
Unit 2 Checking with Hand Detector
Unit 3 Checking the Carry-on Baggage
Chapter 6 In-flight Service
Unit l Before Take-off
Unit 2 Drink and Meal Service
Unit 3 Duty-free Service
Chapter 7 Ground Service
Unit 1 Paging Passenger Through Airport PA System
Unit 2 Directions
Unit 3 Ground Transportation
Chapter 8 Baggage Service
Unit 1 Damaged Baggage
Unit 2 Missing Baggage
