- 南京大学出版社
- 9787305152399
- 48786
- 2015年7月
- 未分类
- 未分类
- H31
率华娟、彭瑞娟主编的《酒店英语(1 21世纪立体化高职高专规划教材)》是在对高职院校及行业、企业进行充分调研的基础上，根据高职高专酒店管理专业教学计划的要求，以培养学生的职业综合素质和英语交际能力为目标编写而成的。内容的编排根据客人入住星级酒店的整个流程来展开，共分为前厅部、客房部、餐饮部、康乐部等五个教学模块，包括酒店预订、登记入住、客房服务、中西餐服务、投诉处理等20个教学情境。本教材遵循语言学习规律，以任务为引领，把学习内容与工作任务有机结合起来，充分体现出职业性、实用性和时代性的特点。
本教材可作为高等职业院校、高等专科院校、成人高等院校酒店管理和旅游管理专业学生的学习用书，也可作为酒店员工的自学和培训用书。
Unit 1 Reservation
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 2 Checking in
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 3 Bell Service
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 4 Operator Service
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 5 Business Service
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 6 Business Service
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 7 Complaints Settlement
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 8 Laundry Service
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development""
Section F Tips
Unit 9 Turn-down Service
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development""
Section F Tips
Unit 10 Maintenance Service
Section A Warming-up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Appendix
References
