Chapter 1  商务联络Business Contact

  Unit 1  电话沟通Making Phone Calls

  Unit 2  出行安排Business Trip Arrangement

  Unit 3  来访接待Visiting and Reception

  Unit 4  宴会安排Banquet Arrangement

  Unit 5  预约安排Making Appointments

  Unit 6  会议安排Meeting Arrangement

  Unit 7  招聘面试Recruitment and Interview

Chapter 2  市场营销Marketing

  Unit 1  企业展示Enterprise Show

  Unit 2  广告宣传Advertising Campaign

  Unit 3  市场调查Market Research

  Unit 4  新品发布New Product I。aunching

  Unit 5  产品展销Production Exhibition

Chapter 3  商务磋商Business Negotiation  

  Unit 1  建立业务关系Establishing Business Relations

  Unit 2  讨价还价Offer and Counter—offer

  Unit 3  订货接单Ordering and Accepting

  Unit 4 合约洽谈Contract Negotiation  

Chapter 4  贸易合作Trade Cooperation

  Unit 1  支付方式Payment

  Unit 2  保险事宜Insurance

  Unit 3  包装细节Packing

  Unit 4  运输事宜Shipment  

Chapter 5  客户关系Customer Relationship

  Unit 1  诉诸仲裁Arbitration

  Unit 2  产品索赔Claims

  Unit 3  处理投诉  Complaint Settlement

  Unit 4  解决冲突Conflict Resolution

Chapter 6  项目谈判Project Negotiation

  Unit 1  注册商标  Registered Trademark

  Unit 2  技术转让Technology Transfer  

  Unit 3  招标投标Tendering and Bidding

  Unit 4  合资经营Joint Venture

  Unit 5  补偿贸易  Compensation Trade

  Unit 6  加工业务Processing BUSiness

  Unit 7  信贷融资Credit Financing

  Unit 8  商务代理  Business Representation

参考文献