- 北京理工大学出版社
- 9787564062088
- 59193
- 管理学
- 工商管理
- H319.4
- 酒店
- 高职
内容简介
《酒店服务英语》旨在训练提高星级酒店服务和管理人员的英语交际能力，在编写上做到理论联系实际，《酒店服务英语》涵盖了星级酒店的前厅管理、餐饮管理、客房管理、商务中心、康乐服务和旅游购物等全部核心部门及其相应服务环节，范围广泛。
目录
Chapter I Front Office
Unit 1 Room Reservation
Unit 2 Bell Service
Unit 3 Checking in
Unit 4 Information
Unit 5 Operator
Unit 6 Complaints
Unit 7 Checking out
Chapter II Housekeeping Service
Unit 1 Floor Service
Unit 2 Room Cleaning
Unit 3 Laundry Service
Unit 4 Dealing with Complaints
Unit 5 Auxiliary Service
Unit 6 Handling Emergencies
Chapter III Food and Beverage Service
Unit 1 Table Reservation
Unit 2 Seating the Guests
Unit 3 Taking Orde
Unit 4 Serving Dishes
Unit 5 Breakfast, Buffet & Fast-food Services
Unit 6 Festival Banquet
Unit 7 Bar Service
Unit 8 Settling the Bill
Chapter IV Business Center
Unit 1 Copy and Fax Services
Unit 2 Typing, Printing and Tralation Services
Unit 3 DVD Duplication, Photo Printing and Express Services
Unit 4 Internet and Ticket Booking Services
Unit 5 Scanning and Conference Equipment Rental Services
Chapter V Health and Recreation Center
Unit 1 Health Club
Unit 2 Swimming
Unit 3 Sauna and Massage
Unit 4 Golf
Unit 5 Night Club
Chapter VI Tourism Service & Shopping
Unit 1 Tourism Service
Unit 2 At the Silk and Satin Shop
Unit 3 At the Cosmetics Store
Unit 4 At the Souvenir Shop
Unit 5 In the Department Store
附录一 国际著名酒店
附录二 酒店常用英语单词
附录三 各部门职务名称
附录四 酒店告示常用语
附录五 酒店常用的英文缩略语
附录六 主要客源国货币名称符号
References
