Module 1 Fundamentals of English Business Letter-Writing　Learning Objecties　Ⅰ. Formats of Business Letters　Ⅱ. Principles of Business Letter-Writing　Ⅲ. Structure of Business Letters　　1. The Essential Parts of a Business Letter　　2. The Miscellaneous Parts of a Business Letter　Ⅳ. Examples of Business Letters　Ⅴ. A Brief Introduction of E-mails　Ⅵ. Ways of Envelope Addressing and the Standardized Designs　ExercisesModule 2 Establishing Business Relations　Learning Objecties　Introduction　Writing Skills　Specimen Letters　　Letter 1 A letter to a New Customer for Establishment of Business Relations　　Letter 2 On Establishing Business Relations　　Letter 3 A Request to Establish Business Relations　　Letter 4 A Reply to the Above Letter　　Letter 5 An Introduction of the Company and Products　　Letter 6 A Positive Reply from an Importer　Notes　Language Focus　ExercisesModule 3 Status Enquiries　Learning Objecties　Introduction　Writing Skills　Specimen Letters　　Letter 1 Asking for Credit Information　　Letter 2 A Favorable Reply　　Letter 3 A Status Enquiry from a Consulting Agency　　Letter 4 An Unfavorable Reply from the Chamber of Commerce　　Letter 5 An Enquiry about Credit and Status　　Letter 6 An Enquiry about Financial and Credit Standing　Notes　Language Focus　ExercisesModule 4 Sales Promotion　Learning Objecties　Introduction　Writing Skills　Specimen Letters　　Letter 1 A Letter Promoting Sportswear　　Letter 2 A Follow-up Letter for Aftersales Service　　……Module 5　EnquiriesModule 6 Quotations and OffersModule 7 Counter-offersModule 8 Acceptance and OrdersModule 9 Terms of PaymentModule 10 Payment by Letter of CreditModule 11 Packing and MarkingModule 12 Shipment and DeliveryModule 13 InsuranceModule 14 Conclusion and ContractModule 15 Complaints and ClaimsModule 16 AgencyRevisionReference KeysBibliography 参考文献