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UNIT 1  ESTABLISHMENT OF BUSINESS RELATIONS

  1.Establishment of Business Relations

  2.Requesting for Introducing Business Partners

  3.Introducing Business Partners

  4.Introducing New Products

  5.Online Letter on Establishing Business Relations

  6.Reply to the wish shfor Purchasing Products

  7.Online Making a Self-introduction

  8.Online Buying Offer

UNIT 2  INQUIRIES AND REPLIES

  1.Making an Inquiry After Readi'ng an Advertisement

  2.Reply to Customers Interested in the DisplayedProducts

  3.Sending a Price List

  4.Asking for the Catalogue and Samples

  5.Reply to the Above Inquiry

  6.Recommending a Substitute for the Discontinued Item

  7.Asking for Quotations

  8.Reply to an Inquiry

  9.Lookng for Prospective Buyers

UNIT 3  OFFERS AND COUNTER-OFFERS

  1.Giving a Price Cut

  2.Recommenaqng the Buyer to Purchase the Offered Item

  3.Offering a Discount for Regular Customers

  4.Declining an Offer

  5.Declining the Buyer's Request for Better Terms

  6.Marking a Counter-offer

  7.Making a Counter-offer

  8.Declining a Counter-offer

  9.Asking about a Requote

  10.Accepting the Buyer's Bid

UNIT 4  ORDERS AND FULFILLMENT OF ORDERS

  1.Placing a Trial Order

  2.Enclos/ng an Order Form

  3.Placing an Orair

  4.Declining an Order

  5.Accepting an Order andAsingfor Three Months' Notice

  6.Confirming a Repeat Order

  7.Confirming an order

  8.Offering a Substitute

  9.Offering Final Confirmation of Order and Shipping Dates

UNIT 5  SALES PROMOTION

  1.Introduction of Goods

  2.Offering a Discount

  3.A Promotion Letter

  4.Comparison of Goods

  5.Recommendation of a Substitute

  6.Announcing New Payment Terms

  7.Announcing New Seroices to Existing Customers

  8.Announcing Sales Promotion

UNIT 6  TERMS OF PAYMENT

  1.Introduction of Terms of Payment

  2.Urging Establishment of L/C

  3.Advice of Establishment of L/C

  4.Askng for Amendment to L/C

  5.Asking for Extension of L/C

  6.Remimfing Payment is Due

  7.Deadline for Payment

  8.Requesting for D/A Payment

  9.Notifyng the Invoice Error

UNIT 7  PACKING

  1.About Inner Packing

  2.Buyer's Requirements for Packing and Marking

  3.Advising buyers of Packing andShipping Marks

  4.Packing for Ready made Garments

  5.Information of Packing

  6.Claiming for Poor Packing

  7.Complaining About Packing

UNIT 8  INSURANCE

  1.Asking for Insurance Arrangement

  2.Reply to an Insurance Application

  3.Clatiation of Insurance Terms  

  4.Application for Inalrance

  5.Informing Insurance Rate

  6.Asking for Compensation

  7.Recovery of Claim for Shortlanding of 20 Dozen Toys

  8.Requesting Open Cover Insurance

UNIT 9  SHIPMENT

  1.Urging Shipment

  2.Reply to Advancing Shipment

  3.Chasing Progress of a Shipment

  4.Requesting Early Shipment

  5.Shipping Advice

  6.Trying to Ship as Directed

  7.Shipping Instructions

  8.Descrbing a Container Service

UNIT 10  COMPLAINTS, CLAIMS AND ADJUSTMENTS

  1.Complaining about the Damage to 50 Cases.of Ground-nuts

  2.Apologizing for the Damage to the Shipment

  3.Complaining about Wrong Delivery of the OrderedItetis

  4.Accepting a Complaint

  5.Complaining about Infer/or Quality

  6.Reply to the Claim on .Infer/or Quality

  7.Complaining about short Delivery

  8.Reply to the Complaint about Short Delivery

  9.Refusal toAccept the Complaint

UNIT 11  AGENCY

  1.Applying for Sole Agency

  2.Agreeing to Appoint a Sole Agent

  3.Declining the Reqnest forActing as an Agent

  4.Online looking for Health Product Agents

  5.Reply to the Onfine Lookingfor Agents

  6.Request for Confirming Sales Representative Agreement

  7.Request for Amendments to the Sales Representative Agreement

  8.An Exclusive Agency Agreement

UNIT 12  SOCIAL LETTERS

  1.Letters of Invitation

  2.Replies to invitations

  3.Letter of Thanks

  4.Notification of a Visit

  5.Notification of Relocation

  6.Acknowledgement of Partners Contribution

  7.Season