Module One: Telephone reservation

　Situation One:Inquiring about flights

　Situation Two:Booking a ticket for domestic flight

　Situation Three:Booking a ticket for international flight

　Situation Four:Booking a round trip ticket

　Situation Five:Refunding a ticket

　Situation Six:Asking the check-in time

Module Two: Inquiry

　Situation One:Inquiry about travelers files

　Situation Two:Inquiry about boarding formalities

　Situation Three:Inquiry about arrival time

　Situation Four :A stand-by passenger

　Situation Five:Inquiry about check-in time

　Situation Six:Inquiry about check-in counter

Module Three:Check-in at the airport

　Situation One:Check-in with no baggage

　Situation Two:Check-in at a wrong desk

　Situation Three:Check-in with a small case

　Situation Four:Check-in with an overweight box

　Situation Five:Check-in with an oversized luggage

　Situation Six:Check-in with non-smoking window seat

Module Four: Security check

　Situation One: Everything is OK

　Situation Two:Talking about security check

　Situation Three:Something to be checked further

　Situation Four:Taking out metal objectives

　Situation Five:Something to be checked by hand

　Situation Six:Something not allowed to be taken into the cabin ~

Module Five:Waiting for boarding

　Situation One:At a duty-free shop

　Situation Two:At a gift shop

　Situation Three:At a coffee shop

　Situation Four:At a restaurant

　Situation Five: Flight delayed

　Situation Six: Flight canceled

Module Six : VIP service

　Situation One:Sending the guests on the plane

　Situation Two:Meeting Quests

　Situation Three: Taking the baggage

　Situation Four : Leaving the country

　Situation Five:At the rest lounge

　Situation Six:Compensation for lost baggage

Module Seven : In-night service

　Situation One:Passenger reception and seat arrangement

　Situation Two: Drink service

　Situation Three: Meal service

　Situation Four:Delay

　Situation Five:Serving a sick passenger

　Situation Six:Changing the seat

词汇表

附录一：译文

附录二：机场与机上广播词

附录三：机场标识

附录四：航空代码