前言ContentsChapter l Overview of Logistics and Supply Chains 1Unit l Introduction to Logistics 1Unit 2 The Supply Chain Concept 9Unit 3 21st-Century Supply Chains 17Unit 4 The Agile Supply Chain 24Unit 5 Partnerships in the Supply Chain 31Chapter 2 Logistics Systems 35Unit l Location Decision 35Unit 2 The Work of Logistics 43Unit 3 Just-In-Time and Lean Thinking 49Chapter 3 Customer Service 60Unit l Introduction to Customer Service 60Unit 2 Quality of Services and Setting Logistics Priorities 66Unit 3 The Service-Driven Logistics System 72Chapter 4 Logistics Strategy Management 77Unit l Strategic Logistics Management 77Unit 2 Logistics Improvement 86Chapter 5 InVentorV 92Unit l Planning Inventory 92Unit 2 Inventory Management 97Chapter 6 Transportation Management 104Unit l Transportation 104Unit 2 Transportation Strategy 116Unit 3 Transportation Managers Activities 124Chapter 7 Physical Distribution 129Unit l Distribution 129Unit 2 Logistics Distribution Systems 135Chapter 8 Logistics Information 141Unit l Logistics Information Functionality 141Unit 2 Principles of Logistics Information 146Unit 3 Logistics Information Technology 152Unit 4 Logistics Information Management 159Chapter 9 The Third-Party Logistics 164Chapter 10 Logistics Costs 180Unit l How Can Logistics Costs Be Better Represented 180Unit 2 Logistics Cost Relationships 187Unit 3 Logistics Costs Analyses 192Chapter 11 International Logistics 197Unit l Introduction to International Logistics 197Unit 2 Meeting the Challenges of Global Operations 204Chapter 12 Warehousing 212Unit l Introduction to Warehousing Management 212Unit 2 Warehousing Decisions 220Chapter 13 Packaging 226Unit l Introduction to Packaging 226Unit 2 Packaging Technology 233Chapter 14 The Development of Logistics 240Unit l Outsourcing 240Unit 2 Green Logistics 248Unit 3 The Fourth-Party Logistics 264Unit 4 Intelligent Logistics 270AppendiXeS 276Appendix IAppendix nSome Useful Websites 276Professional Words and Expressions 278ReferenCeS 284