Chapter One Tour Guide Services

Unit 1

National Guide

Section I Introduction: National Guide

Section II Note-taking & Interpretation: Meeting Tourists at the Airport

Section III Speech-making & Discussion: The Dos of National Guide

Section IV Career Salon: Ten Hurt as Tourist Train Topples

Section V Culture Salon: Chinese Knot

Section VI Useful Words & Expressions

Unit 2

Tour Leader

Section I Introduction: Tour Leader

Section II Note-taking & Interpretation: At the Airport

Section III Speech-making & Discussion: Working Procedures and Skills

Section IV Career Salon: Recreational Facility Safety

Section V Culture Salon: Paper-cut for Window Decoration

Section VI Useful Words & Expressions

Chapter Two Travel Ageny Services

Unit 3

Itinerary Designing

Section I Introduction: Itinerary Designer

Section II Note-taking & Interpretation: Planning the Itinerary

Section III Speech-making & Discussion: An Itinerary Design

Section IV Career Salon: Top Tips for Safe Travel Abroad

Section V Culture Salon: The Diabolo

Section VI Useful Words & Expressions

Unit 4

Travel Planner

Section I Introduction: Travel Planner

Section II Note-taking & Interpretation: Inquiry

Section III Speech-making & Discussion: Itinerary Presentation

Section IV Career Salon: Security Issues When Traveling Abroad

Section V Culture Salon: Chinese Bamboo Fans

Section VI Useful Words & Expressions

Unit 5

Customer Service

Section I Introduction: Dispute Coordinator

Section II Note-taking & Interpretation: Receiving Complaints

Section III Speech-making & Discussion: Handling Complaints

Sectian IV Career Salon: Tourists Killed in a Train Accident

Section V Culture Salon: Flower, Arrangement

Section VI Useful Words & Expressions

Chapter Three Hotel SerVices

Unit 6

Hotel Room Service

Section I Introduction: Room Attendant

Section II Note,taking .& Interpretation: Floor Attendant

Section III Speech-making & Discussion: After Checking in at the Hotel

Section IV Career Salon: Fire Fears for Swedish Ice Hotel

Section V Culture Salon: Traditional Chinese Lantern

Section VI Useful Words & Expressions

Unit 7

Restaurant

Section I Introduction: Waiter/Waitress

Section II Note-taking & Interpretation: Food and Beverage Service

Section III Speech-making & Discussion: Food

Section IV Career Salon: Hotel Fire

Section V Culture Salon: Sugar-coated Haws

Section VI Useful Words & Expressions

Unit 8

Hotel Recreation

Section I Introduction: Recreation-center Staff

Section II Note-taking & Interpretation: Offering Help and Advice

Section III Speech-making & Discussion: Introduction to the Hotel

Section IV Career Salon: Room Selection

Section V Culture Salon: Embroidery Appliques

Section VI Useful Words & ~Expressions

Useful Words & Expressions