物业管理英语 / 十三五高等院校物业管理专业创新规划教材
作者： 张慧
出版时间：2016年1月
出版社：中国财富出版社
- 中国财富出版社
- 9787504758415
- 118857
- 2016年1月
- 未分类
- 未分类
- H31
张慧主编的《物业管理英语》共9章，每章都由若干小节组成，每小节的结构包括对话、阅读、写作、习题、生词表等部分。教材内容力图与物业管理实务紧密结合，主要内容包括物业管理概述、物业管理企业、物业销售、物业租赁、交房收楼、装修人住、客户服务、安全管理、工程维修、环境管理等多方面内容。附录部分收录了物业管理专业词汇表以及中英文对照的物业租售合同样本、装修合同样本、物业管理合同样本、物业管理条例，等等。
Chapter 1 Introduction to Property Management
Lesson 1 Introduction
Lesson 2 Different Types of Property
Chapter 2 Properly Management Company
Lesson 1 Introduce Your Property Management Company
Lesson 2 Structures and Positions of the Company
Chapter 3 Proper Sales
Lesson 1 At the Sales Center
Lesson 2 Visiting the Show Flat
Lesson 3 Payments and Mortgages
Chapter 4 PropeRty Leasing
Lesson 1 Renting an Apartment
Lesson 2 Leasing Agreement
Chapter 5 Preparing to Stay
Lesson 1 Property Handover
Lesson 2 Home Inspection
Lesson 3 House Decoration
Lesson 4 Move-in and Charges
Chapter 6 Customer Service
Lesson 1 Reception Service
Lesson 2 Service Enquiry and Application
Lesson 3 Handling Complaints
Lesson 4 Emergencies
Lesson 5 Recreation Center and Cultural Activities
Chapter 7 Security Services
Lesson 1 Residence/Guest Registration
Lesson 2 Parking
Lesson 3 Dealing with Crimes
Lesson 4 Fire Safety and Prevention
Chapter 8 Engineering and Maintenance
Lesson 1 Engineering Department
Lesson 2 Water Supply
Lesson 3 Power Supply and Electrical Problems
Lesson 4 Air Conditioning
Lesson 5 Elevator
Chapter 9 Environment Management
Lesson l Cleaning Service Outsourcing
Lesson 2 Cleaning Services
Lesson 3 Pets in the Community
Lesson 4 Gardening
Key to the Exercises
Appendix Ⅰ 物业管理相关词汇表
Appendix Ⅱ 购房合同样本
Appendix Ⅲ 租房合同样本
Appendix IV 物业服务合同样本
Appendix Ⅴ 物业管理条例
References
