Part Ⅰ　Job-Seeking English

　Unit 1　English Resume

　　1　Concepts of Resume

　　2　Basic Factors

　　3　Basic Requirements

　　4　Examples of Resume Parts

　Unit 2　Application Letter

　　1　Functions of Application Letter

　　2　Structure of Application Letter

　Unit 3　Dialogue for Job-Interview

　　1　Opening Remarks

　　2　Personal Data

　　3　Character and Hobbies

　　4　Educational Background

　　5　Skills and Interests

　　6　Job-Seeking Reasons

　　7　Job-Quitting Reasons

　　8　Practical Experience

　　9　Job Objective

　　10　Salary Expectations

　　11　The End of Interview

　　12　Expressing Thanks

　　13　Inquiring Results

　Unit 4　Job Interview Guide

　　1　Grooming

　　2　Interview Etiquette

　　3　Interview Strategies

　　4　Telephone Interview

Part Ⅱ　Hotel English

　Unit 1　Room Reservation

　　1　Making a Reservation

　　2　Changing a Reservation

　　3　Canceling a Reservation

　Unit 2　Ordering Food

　　1　Ordering Food at a Chinese Restaurant

　　2　Ordering Food at a Western Restaurant

　　3　Ordering Food at a Self-Service Restaurant

　　4　Ordering Food at a Vegetarian Restaurant

　Unit 3　Hotel Services

　　1　Wake-Up Service

　　2　Breakfast-Ordering Service

　　3　Laundry Service

　Unit 4　Settling Complaints

　　1　Settling a Complaint About Restaurant Service

　　2　Settling a Complaint About Room Reservation

　　3　Settling Complaint About Losing Personal Belongings

　　4　Settling the Complains About Hotel Facilities Problem

Part Ⅲ　Business English

　Unit 1　Business Reception

　　1　Meeting at the Airport

　　2　Business Banquet

　　3　Departure

　Unit 2　Establishing Business Relationship

　　1　Company Introduction

　　2　Products Introduction

　Unit 3　Price Negotiation

　　1　Inquiry

　　2　Offers

　　3　Counter Offers

　Unit 4　After-Sale Services

　　1　Complaint

　　2　Claim

Part Ⅳ Secretary English

　Unit 1　Office Guidelines

　　1　Printing and Copying

　　2　Filing

　Unit 2　Making and Answering Telephone

　　1　Answering Telephone

　　2　Taking Messages

　Unit 3　Reception

　　1　Making Appointments

　　2　Receiving Visitors

　Unit 4　Making Reservations

　　1　Reserving a Room and a Table

　　2　Booking Tickets

　Unit 5　Dealing with Meeting

　　1　Meeting and Schedules Arrangement

　　2　Minutes Taking

　　3　Itinerary Making

　　4　Agenda Making

Part Ⅴ Tourism English

　Unit 1　Giving Travel Information

　Unit 2　Transportation

　　1　Traveling by Train

　　2　Traveling by Plane

　Unit 3　Receiving the Guests

　　1　Welcoming the New Arrivals

　　2　On the Way to the Hotel

　　3　Checking In

　Unit 4　Sightseeing

　　1　Inquiring

　　2　At the Scenic Spot

　　3　Visiting a Museum

　　4　Visiting a Famous University

　　5　Taking Pictures

　Unit 5　Shopping

　　1　Clothes

　　2　Cosmetics

　　3　Jewelry

　　4　Handicrafts

　　5　Special Local Products

Part Ⅵ　English for Volunteers

　Unit 1　At the Auto Show

　　1　Booking a Ticket

　　2　Parking a Car

　　3　Visiting the Auto Show

　Unit 2　At the World Expo

　　1　Introducing the Circuit of Visits

　　2　Introducing the Pavilions

　　3　Directing the Way

　Unit 3　At the Universiade

　　1　Going Through the Security Check

　　2　Emergency Service

　　Key to the Exercises

参考书目