Chapter One  Tour Guide Services

  Unit 1  0utbound Tour Leader

    Section Ⅰ  Introduction：0utbound Tour Leader

    Section Ⅱ  Intensive Reading：The Tour Leader

    Section Ⅲ  Extensive Reading：hnmigration and Emigration

    Section Ⅳ  Writing：Arrival Card

    Section Ⅴ  Career Salon：Handle Missing Plane

    Section Ⅵ  Vocabulary

  Unit 2  Tour Leisure and Shopping

    Section Ⅰ  Introduction：Travel for Leisure and Shopping

    Section Ⅱ  Intensive Reading：Traditional Forms of Entertainment in China

    Section Ⅲ  Extensive Reading：Tour Shopping in China

    Section Ⅳ  Writing：Writing an Invitation of Tourism

    Section Ⅴ  Career Salon：Handle Missing Tourist

    Seclion Ⅵ  Vocabulary

  Unit 3  Tour Recreation

    Section Ⅰ  Introduction：Tbur Recreation

    Section Ⅱ  Intensive Reading：Activities for Traveling with Kids

    Section Ⅲ  Extensive Reading：Foreigners Also Love Chinese Martial Arts

    Section Ⅳ  Writing：Writing Plans and Schedules

    Section Ⅴ  Career Salon：Hundle Tourist Sickness

    Section Ⅵ  Vocabulary

Chapter Two  Travel Agency Services

  Unit 4  Travel Agent Abroad

    Section Ⅰ  Introduction：Travel Agent Abroad

    Section Ⅱ  Intensive Reading：Qualifications for Being a Good Guide

    Section Ⅲ  Extensive Reading：Traveling Abroad

    Section Ⅳ  Writing：The Working Procedures ofa Tou r Guide

    Section Ⅴ  Career Salon：Handle Missing Tour Guide upon the Tourists’Arrival

    Section Ⅵ  Vocabulary

  Unit 5  Tourism Management

    Section Ⅰ  Introduction：Handle Complaint

    Section Ⅱ  Intensive Reading：World Tourism Organization & Its Principal Organs

    Section Ⅲ  Extensive Reading：A Guide to Health for Tourists

    Section Ⅳ  Writing：Writing a Reply to Letters of Complaint

    Section Ⅴ  Career Salon：Handle Credentials Missiing

    Section Ⅵ  Vocabulary

Chapter Three  Hotel Services

  Unit 6  Hotel Meeting and Exhibition

    Section Ⅰ  Introduction：Hotel Meeting Planners

    Section Ⅱ  Intensive Reading：Marketing Tips That Every Planner Needs to Know

    Section Ⅲ  Extensive Reading：The Most useful Meeting Service

    Section Ⅳ  Writing：Meeting Planning Process

    Section Ⅴ  Career Salon：Handling Withdraw from Group Midway

    Section Ⅵ  Vocabulary

  Unit 7  Hotel Administration

    Section Ⅰ  Introduction：Hotel Administratar

    Section Ⅱ  Intensive Reading：Reorganization in a Multibrand Company

    Section Ⅲ  Extensive Reading：WDW Dynamic Organization From

    Section Ⅳ  Writing：Organizational Chart

    Section Ⅴ  Career Salon：Handling Injuries

    Section Ⅵ  Vocabulary

  Unit 8  Hotel Management

    Section Ⅰ  IntroductiOn：Hotel Manager

    Section Ⅱ  Intensive Reading：Leadership in the Hospitality Industry

    Section Ⅲ  Extensive Reading：Six Sigma Comes to the Hospitality Industry

    Section Ⅳ  Writing：Job Selection Chart

    Section Ⅴ  Career Salon：Handling Travel Plan Changes

    Section Ⅵ  Vocabulary

Vocabulary

Phrases and Expressions