Unit 1  Understanding Outsourcing

  Part Ⅰ Starting Up

  Part Ⅱ  Listening & Speaking Skills Development

    Dialogue 1  Outsourcing Business Processes

    Dialogue 2  Opinions about Outsourcing

  Part Ⅲ  Reading

    Passage 1  What Is Outsourcing?

    Passage 2  Types of Outsourcing

    Passage 3  India Is World's Best Outsourcing Destination: A. T. Kearney

    Passage 4  2010 Top Ten World Outsourcing Companies

  Part Ⅳ Writing

    Business Letter of Introduction

  Part Ⅴ Mini-Project

  Part Ⅵ  Tips for Out.sourcing Professionals

    Skills Required by Professionals in Outsourcing

Unit2  ADayatWork

  Part Ⅰ  Starting Up

  Part Ⅱ  Listening & Speaking Skills Development

    Dialogue 1  Preparing a Yeleconference

    Dialogue 2  The First Day in New Horizon Computers

  Part Ⅲ  Reading

    Passage 1  A Call Center Agent's Smile

    Passage 2  A Typical Day in the Life of a Project Manager

    Passage 3  How Business Outsourcing Has Reshaped the Philippines

    Passage 4  A Day in the Life of an IT Project Manager

  Part Ⅳ  Writing

    E-mail

  Part Ⅴ  Mini-Project

  Part Ⅵ  Tips for Outsourcing Professionals

    Work Attitude

Unit 3  Cultural Aspects

  Part Ⅰ  Starting Up

  Part Ⅱ  Listening & Speaking Skills Development

    Text 1  Avoiding Culture Clash

    Text 2  Company Culture

  Part Ⅲ  Reading

    Passage 1  Understanding Cultural Differences in Offshore Outsourcing

    Passage 2  Cultural Barriers to Offshore Outsourcing

    Passage 3  Working Environment in Infosys

    Passage 4  Key Issues in Offshore Outsourcing

  Part Ⅳ  Writing

    Memo

  Part Ⅴ  Mini-Project

  Part Ⅵ  Tips for Outsourcing Professionals

    Appreciating Cultural Differences

Unit 4  Communication Practices

  Part Ⅰ  Starting Up

  Part Ⅱ  Listening & Speaking Skills Development

    Dialogue 1  Communication Problems

    Dialogue 2  Solving Programming Problem

  Part Ⅲ  Reading

    Passage 1  Communication in offshore Outsourcing

    Passage 2  The Importance of Communication in Outsourcing

    Passage 3  Effective Communication Methods

    Passage 4  Communicating in Your Organization

  Part Ⅳ  Writing

    Work Report

  Part Ⅴ  Mini-Project

  Part Ⅵ  Tips for Outsourcing Professionals

    Effective Communication Is Vital to Success

Unit 5  Business Meetings

  Part Ⅰ  Starting Up

  Part Ⅱ  Listening & Speaking Skills Development

    Dialogue 1  Tomorrow's Meeting

    Dialogue 2  Project Discussion

  Part Ⅲ  Reading

    Passage 1  Business Meeting Etiquette

    Passage 2  Video Conferencing~Oommunication Made Simple

    Passage 3  What Is Skype?

    Passage 4  Eight Ways to Make Meetings Better

  Part Ⅳ  Writing

    Announcement and Invitation

  Part Ⅴ  Mini-Project

  Part Ⅵ  Tips for Outsourcing Professionals Stress Management

Unit 6  Dealing with Customers

  Part Ⅰ  Starting Up

  Part Ⅱ  Listening and Speaking Skills Development

    Text 1  Managing Outsourcing Relationship

    Text 2  Ending a Business Relationship

  Part Ⅲ  Reading

    Passage 1  Winning Customers through Effective Telephone Etiquette

    Passage 2  Convergys Corporatiorr--Top Outsourcing Company

    Passage 3  Ways to Handle Angry Customers

    Passage 4  Cautions in Outsourcing Your Customer Service Center

  Part Ⅳ  Writing

    Complaint Response Letter

  Part Ⅴ  Mini-Project

  Part Ⅵ  Tips for Outsourcing Professionals

    Skill Sets for Customer Centric Jobs

Unit 7  Project Management

  Part Ⅰ  Starting Up

  Part Ⅱ  Listening & Speaking Skills Development

    Dialogue 1  Work Assignment

    Dialogue 2  Checking about the Project Schedule

  Part Ⅲ  Reading

    Passage 1  The Five Steps in the Project Management Life Cycle

    Passage 2  Tips on Offshore Software Project Management

    Passage 3  The Importance of Teamwork

    Passage 4  Something about Team Building

  Part Ⅳ  Writing

    Action Plan

  Part Ⅴ  Mini-Project

  Part Ⅵ  Tips for Outsourcing Professionals

    Teamwor