Chapter 1  Introduction to Management Communication

  Introduction

  Section 1: Defining Communication

    1.Communication

    2.Management Communication

    3.Importance of Communication in an Organization

  Section 2: Communication Process

    1.Communication Process

    2.Means of Communication

  Section 3: Communication Flows in an Organization

    1.The Levels of Communication

    2.Communication Flow in Organizations

  Section 4: Communication Barriers

    1.Communication Barriers

    2.Overcoming Communication Barriers

  Part One: Case Study

  Part Two: Class Practice

  Part Three: Discussion Questions

  Part Four: Further Reading

  Reference

Chapter 2  Communication Strategy

  Introduction

  Section 1: Communicator Strategy

    1.What is Your Objective?

    2.What Communication Style do You Choose?

    3.What is Your Credibility?

  Section 2: Audience Strategy

    1.Who are They?

    2.What do They Know and Expect?

    3.What do They Feel?

    4.How Can You Motivate Them?

  Section 3: Message Strategy

    1.Emphasize Your Conclusion

    2.Organize Your Message

  Section 4: Channel Choice Strategy

    1.Written Channels

    2.Oral-only Channels

    3.Blended Channels

  Section 5: Culture Strategy

  Part One: Case Study

  Part Two: Class Practice

  Part Three: Discussion Questions

  Part Four: Further Reading

  Reference

Chapter 3  Listening and Feedback

  Introduction

  Section 1: Defining Listening

    1.To be a Good Listener is not Easy

    2.Defining Listening

    3.Listening is a Process

  Section 2: Barriers of Listening

    1.Barriers of Listening

    2.Ten Worst Listening Habits

  Section 3: Effective Listening

    1.Effective Listening

    2.Suggestion for Effective Listening

  Section 4: Feedback in Listening

    1.Power of Feedback

    2.Vital Components to the Feedback

    3.Giving and Receiving Feedback

  Part One: Case Study

  Part Two: Class Practice

  Part Three: Discussion Questions

  Part Four: Further Reading

  Reference

Chapter 4  Speaking

  Introduction

  Section 1: Defining Speaking

    1.People Often Fear Before Making Presentations

    2.How to Overcome the Fears

    3.The Process of Speaking

    4.Elements of Speaking

    5.Purposes for Speaking

  Section 2: How to Structure Speaking

    1.Preparing What to Say

    2.Preparing Your Notes

    3.Questions and Answers

    4.Other Speaking Situations

  Section 3: Skills of Effective Speaking

    1.Do Speak up.Don’t Mumble

    2.Do be Brief.Don’t Talk on and on about Your Points

    3.Do Look at Your Listeners.Don’t Avoid Looking at Your Listeners

    4.Do Organize Your Points.Don’t Ramble

    5.Do Use Visual Aids When Appropriate.Don’t Rely Only on Speaking

    6.Do Use Natural Gestures.Don’t be Stiff

    7.Do Maintain a Comfortable Pace.Don’t Rush or Dawdle

  8.Do Vary Your Volume, Pitch, and Tone.Don’t Talk without Showing

  or Expression

    9.Do Use Pauses Effectively.Don’t Stop and Start

    10.Do Listen.Don’t Ignore Your Listeners’ Gestures or Comments

  Part One: Case Study

  Part Two: Class Practice

  Part Three: Discussion Questions

  Part Four: Further Reading

  Reference

Chapter 5  Negotiation

  Introduction

  Section 1: Defining Negotiation

    1.What is Negotiation?

    2.Bargain and Negotiation

    3.Characters of Negotiation

    4.Stages of Negotiation

  Section 2: The Principle of Negotiation

    1.The History and Development of Principled Negotiation

    2.Principled Negotiation

  Section 3: Negotiation Strategy

    1.The System for Negotiation Goal

    2.Four Common Strategies

    3.Characteristics of Different Engagement Strategies

  Section4: The Skills of Successful Negotiation

    1.Preparing for a Successful Negotiation

    2.Style is Critical

    3.Emotion is Important

    4.Finding a Fair Compromise

    5.Negotiating Successfully

    6.Six Common Pitfalls to Avoid

  Part One: Case Study

  Part Two: Class Practi