Unit 1　Job Interviews

  Useful Words and Expressions

  Section A Preparation

    Text A How to Prepare for a Job Interview

    Text B Don’t Give Answers, Tell Stories

  Section B Possible Problems

    Text A Are You Over-Preparing for Your Interview

    Text B Topics to Avoid for Job Interviews

  Section C About Salary

    Text A Salary Negotiation

    Text B When and How to Disclose Your Salary Requirements

  Section D Interview Taboos

    Text A Ten Things Not to Say in a Job Interview

    Text B Please Don’t Do These Eight Things in an Interview

Unit 2　Business Etiquette

  Useful Words and Expressions

  Section A Telephone Etiquette

    Text A Business Telephone Etiquette

    Text B Tips for Great Business Phone Call Etiquette

  Section B Reception Etiquette

    Text A How to Receive Visitors and Behave with Them in Your Office

    Text B How to Behave as a Visitor or a Guest

  Section C Meeting Etiquette

    Text A Meeting Etiquette

    Text B Business Meetings

  Section D Table Manners

    Text A Business Lunch Etiquette in China

    Text B Mind Your Table Manners

Unit 3 Personal Letters

  Useful Words and Expressions

  Section A Job Hunting

    Text A Strategies and Techniques for Job Search Success

    Text B How to Write an Application Letter

  Section B Recommendation

    Text A How to Make a Recommendation Request

    Text B Recommendation for Employment

  Section C Resumes

    Text A Resumes

    Text B Functional Resume

  Section D Leave and Notification

    Text A How to Write a Leave of Absence Letter

    Text B Notice

Unit 4　Business Letter

  Useful Words and Expressions

  Section A Invitation

    Text A Business Invitation Letter

    Text B Friendly Invitation Letter

  Section B Certification

    Text A How to Write a Certification Letter

    Text B The Certification Letters for Employee

  Section C Complaint

    Text A How to Write a Complaint Letter

    Text B How to Respond to a Complaint Letter

  Section D Introduction

    Text A Business Introduction Letter

    Text B How to Write a Self Introduction Letter

Unit 5　Business Negotiation

  Useful Words and Expressions

  Section A Preparation

    Text A How to Plan a Negotiation Meeting

    Text B Seven Strategies That Boost Negotiation Success

  Section B Strategies and Skills

    Text A What Is Win-Win Negotiation?

    Text B The Art of Negotiating

  Section C Closing the Deal

    Text A How to Successfully Close a Negotiation

    Text B Five Tips for Closing the Deal in Business Negotiations

  Section D Dealing with Threats

    Text A  Five Ways to Deal with Threats during a Negotiation

    Text B How to Get Tough in Your Next Negotiation

Unit 6　Production and Marketing

  Useful Words and Expressions

  Section A Introduction

    Text A How to Write Product Instructions that Really Work

    Text B How to Design a Readable User Manual

  Section B Product Development

    Text A The Secret to Successful Product Design Is Simplicity

    Text B Three Ways to Use Social Media for Product Research and Development

  Section C Service Concept

    Text A Services Marketing — Moment of Truth

    Text B Customer’s Expectations and Delight

  Section D Market Structure

    Text A The Seven Ps of Marketing

    Text B Market Structures

Unit 7　Business Communication

  Useful Words and Expressions

  Section A On Business

    Text A How to Prepare for a Business Trip

    Text B How to Get Organized for a Business Trip

  Section B Communication with Customers

    Text A How to Communicate More Effectively with Customers

    Text B Simple Ways to Improve Your Communication with Clients

  Section C Communication with Employees

    Text A How to Communicate Effectively with Employees

    Text B Better Communicate with Remote Startup Employees

  Section D Communicate with

    Text A How to Communicate with Your Boss

    Text B How to Improve Communication with Your Boss

Unit 8　Perso