目　　录　Contents前　　言教学建议第1章　商务信函基础知识与外贸交易程序　1Chapter 1　Basic Knowledge of Business Letters and Foreign Trade Procedures　11.1　商务信函概览及写作指导　/1An Overview of Business Letters and Writing Guidelines　/11.2　商务信函的结构　/6Structure of Business Letters　/61.3　商务信函的格式　/11Format of Business Letters　/111.4　信封的写法　/14Envelopes Addressing　/141.5　商务信函的其他形式（传真、电子邮件）　/15Some Other Forms of Business Letters(Fax,E-mails)　/151.6　国际贸易的一般程序　/17General Procedures of Foreign Trade　/171.7　商务谈判的一般程序　/21General Procedure in Business Negotiation　/211.8　有用的短语和句子　/24Useful Expressions　/24练习　/26Exercises　/26第2章　建立贸易关系　28Chapter 2　Establishment of Business Relationships　282.1　背景知识　/28Background Information　/282.2　信例　/30Sample Letters　/302.3　有用的短语和句子　/39Useful Expressions　/39练习　/41Exercises　/41第3章　询盘与回复　43Chapter 3　Inquiries and Replies　433.1　背景知识　/43Background Information　/433.2　信例　/46Sample Letters　/463.3　有用的短语和句子　/53Useful Expressions　/53练习　/55Exercises　/55附录3A　国际贸易价格术语　/57Appendix 3A　Terms of Price in International Trade　/57第4章　报价、发盘及还盘　58Chapter 4　Quotations,Offers and Counter-offers　584.1　背景知识　/58Background Information　/584.2　信例　/61Sample Letters　/614.3　有用的短语和句子　/68Useful Expressions　/68练习　/69Exercises　/69第5章　订购、 接受和拒绝　71Chapter 5　Orders,Acceptances and Rejections　715.1　背景知识　/71Background Information　/715.2　信例　/74Sample Letters　/745.3　有用的短语和句子　/78Useful Expressions　/78练习　/80Exercises　/80附录5A　订单　/82Appendix 5A　Order　/82附录5B　销售确认书　/82Appendix 5B　Sales Confirmation　/82附录5C　原产地证明书　/86Appendix 5C　Certificate of Origin　/86第6章　付款条件　87Chapter 6　Terms of Payment　876.1　背景知识　/87Background Information　/876.2　信例　/91Sample Letters　/916.3　有用的短语和句子　/96Useful Expressions　/96练习　/100Exercises　/100附录6A　信用证　/102Appendix 6A　Letter of Credit　/102附录6B　开立不可撤销信用证申请书　/103Appendix 6B　Irrevocable Letter of Credit Application Form　/103附录6C　汇票　/107Appendix 6C　Bill of Exchange　/107第7章　包装与标志　108Chapter 7　Packings and Marks　1087.1　背景知识　/108Background Information　/1087.2　信例　/111Sample Letters　/1117.3　有用的短语和句子　/115Useful Expressions　/115练习　/119Exercises　/119附录7A　装箱单　/121Appendix 7A　Packing List　/121第8章　保险　122Chapter 8　Insurance　1228.1　背景知识　/122Background Information　/1228.2　信例　/128Sample Letters　/1288.3　有用的短语和句子　/132Useful Expressions　/132练习　/134Exercises　/134附录8A　保险单　/137Appendix 8A　Insurance Policy　/137第9章　商品检验　138Chapter 9　Commodity Inspection　1389.1　背景知识　/138Background Information　/1389.2　信例　/139Sample Letters　/1399.3　有用的短语和句子　/143Useful Expressions　/143练习　/146Exercises　/146附录9A　检验证明书　/147Appendix 9A　Inspection Certificate　/147附录9B　出口货物报关单　/148Appendix 9B　Goods Declaration for Exportation　/148第10章　装运　150Chapter 10　Shipment　15010.1　背景知识　/150Background Information　/15010.2　信例　/153Sample Letters　/15310.3　有用的短语和句子　/157Useful Expressions　/157练习　/159Exercises　/159附录10A　提货单样本　/162Appendix 10A　Bill of Lading　/162附录10B　商业发票样本　/163Appendix 10B　Commercial Invoice　/163第11章　投诉、索赔和理赔　164Chapter 11　Complaint,Claim and Settlement　16411.1　背景知识　/164Background Information　/16411.2　信例　/167Sample Letters　/16711.3　有用的短语和句子　/172Useful Expressions　/172练习　/174Exercises　/174第12章　促销　176Chapter 12　Promotion　17612.1　背景知识　/176Background Information　/176