目 录第1 章 物流系统规划与设计概述 ·································································································· 1学习目标 ····································································································································· 11.1 系统 ···································································································································· 11.2 物流系统 ···························································································································· 31.3 物流系统规划与设计的目标及原则 ·················································································· 91.4 物流系统规划与设计的内容 ··························································································· 141.5 物流系统规划与设计的步骤 ··························································································· 171.6 物流系统规划与设计的方法 ··························································································· 20复习思考题 ······························································································································· 23第2 章 物流系统战略规划 ············································································································ 24学习目标 ··································································································································· 242.1 物流系统战略概述 ··········································································································· 242.2 物流系统战略规划的步骤 ······························································································· 262.3 物流战略环境分析方法 ··································································································· 36复习思考题 ······························································································································· 43第3 章 客户服务系统的规划与设计 ····························································································· 44学习目标 ··································································································································· 443.1 客户服务的概念 ··············································································································· 443.2 客户服务系统的建立方法 ······························································································· 473.3 客户服务政策的种类 ······································································································· 533.4 订单处理系统 ·················································································································· 54复习思考题 ······························································································································· 59第4 章 库存系统的规划与设计 ···································································································· 60学习目标 ··································································································································· 604.1 库存与库存管理 ··············································································································· 60Contents目 录 ??????V4.2 物流需求的预测 ··············································································································· 624.3 确定订货批量 ·················································································································· 734.4 不确定条件下的库存水平的确定 ···················································································· 764.5 满足率与安全库存的规划 ······························································································· 784.6 库存分配决策 ·················································································································· 784.7 库存管理控制决策 ··········································································································· 814.8 库存管理的改善 ··············································································································· 86复习思考题 ···············································